Shipping policy
Effective Date: 8/1/25
At Liv Wellness Group LLC, your satisfaction matters. Due to legal and health regulations, we have strict rules for returns and refunds.
1. Prescription Products
We do not accept returns on prescription medications unless:
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The product was damaged upon arrival
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You received the wrong medication
In these cases, please contact us within 7 days at [email].
2. Over-the-Counter (OTC) Products
Unopened OTC items may be returned within 14 days of delivery for a full refund, minus shipping costs.
3. Refund Process
To request a refund:
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Contact us with your order number and reason for return.
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Approved returns will receive a shipping label (if eligible).
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Refunds are processed within 5–10 business days to the original payment method.
4. Contact
For any concerns:
Email: info@livwellnesshrt.com